[PDF.42ap] Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)

Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)

[PDF.sl94] Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)

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 | #4616633 in Books |  2010-03-29 |  2010-03-15 | Original language:English | PDF # 1 |  9.10 x.60 x6.20l,.83 | File type: PDF | 262 pages

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||1 of 2 people found the following review helpful.| A seminal contribution to academic library 'Library Science' reference collections|By Midwest Book Review|The collaborative effort of Pat Gannon-Leary and Michael D. McCarthy, "Customer Care: A Training Manual For Library Staff" is a 242-page training manual for designing and delivering customer care programs for library systems of all types and sizes, including academic, corpo| |This title is recommended for library administrators and courses in library and information science programs on public services management and improvement., Reference and User Services Quarterly|About the Author|Dr. Pat

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

• Dual use – reference work and/or training manual
• Potential as a text book
• Applicable to a wider context than LIS ...
  
  You easily download any file type for your device.Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)   |  Pat Gannon-Leary, Michael McCarthy. Just read it with an open mind because none of us really know.
  
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